Training & Support
Get the most out of your FireSign system
Online Training Resources
Our Customer Support site is filled with frequently asked questions, quick start guides and technical information on FireSign account settings. We also offer more than 50 video tutorials for your current and future staff to learn all the ins and outs of communicating with your visitors through FireSign.
Technical Support Services
From basic content management to advanced server configuration, our support specialists are friendly and flexible. With the various options below, you can rest assured that we will be there when you need us.
Start-Up Support - Included with new accounts
- 2 Hours of Technical Support to be used within 90 days of installation.
Professional Support Package (Hosted Accounts)
- 8 Hours of Technical Support. Hours never expire.
Annual Support Package (Standalone Customers)
- 8 Hours of Technical Support within a 12-month period.
Remote Support Software
- Our desktop control software allows us to remotely access your FireSign Player PCs or FireSign Server to expedite the support process and reduce costly device returns.
Training and support services are also available at an hourly rate. On-site visits are available by contract for consultation, installation, diagnostics, hardware replacement and even content updates. Hardware support is offered through equipment manufacturers.
